How Copilot Call Delegation is Changing the Way You Manage Teams Calls
TL;DR
Microsoft Teams introduces Copilot call delegation, an AI feature that helps professionals prioritize their most important calls. It filters spam, surfaces caller context, and schedules follow-ups automatically. Through integration with Microsoft Bookings, callers can even book meetings directly — no human gatekeeping required.
Nauti's Take
Nauti sees a clear opportunity here: Copilot call delegation lifts the routine call load — spam filtered, caller context surfaced, meetings booked straight through Bookings. The risk is real, though: when AI plays gatekeeper, the conversations that don't fit the pattern quietly get triaged out.
Big win for high-volume callers; anyone who lives on direct customer contact should configure this very carefully.
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