Modernizing and scaling support operations with generative AI on AWS
TL;DR
Learn how to build a generative AI-based support operations platform on AWS that converts training videos into structured SOPs, applies Retrieval-Augmented Generation to guide ticket resolution, and uses machine learning to predict SLA risk and prioritize work.
Nauti's Take
The first useful test is the quality of the SOPs generated from training videos: do the steps, exceptions, and ownership match real support practice? A small team should then measure whether the RAG assistant improves ticket speed and accuracy before SLA predictions are allowed to influence prioritization.
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