74% of workers ask AI questions instead of colleagues - with potentially serious consequences
TL;DR
A series of studies revealed that employees are spending less time asking their coworkers for help. Here's how that tactic could backfire and how organizations need to adapt. A series of studies revealed that employees are spending less time asking their coworkers for help. Here's how that tactic could backfire and how organizations need to adapt.
Nauti's Take
The opportunity is speed: asking AI instead of a colleague delivers an answer without a queue and blocks nobody else on the team. It gets risky around decisions, exceptions and tacit experience, because a chatbot builds no shared team context there.
A cheap first test is to log for two weeks which questions go to AI and which go to people, then set an escalation rule based on what shows up.
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