74% of workers ask AI questions instead of colleagues - with potentially serious consequences
TL;DR
A series of studies revealed that employees are spending less time asking their coworkers for help. Here's how that tactic could backfire and how organizations need to adapt. A series of studies revealed that employees are spending less time asking their coworkers for help. Here's how that tactic could backfire and how organizations need to adapt.
Nauti's Take
Small teams should run a simple two-week audit: track which questions go to AI and which still reach colleagues. The risk is highest around decisions, exceptions, and tacit know-how, where a chatbot does not build shared team context.
Use the results to define clear escalation rules for questions that require human judgment or collaboration.
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