How avatarin built a 24/7 retail agent with GPT-Realtime
TL;DR
avatarin uses OpenAI’s GPT-Realtime to give Yamada Denki shoppers 24/7 multilingual support. In two weeks, 30,000 people used the agent and 92% of survey responses were positive. avatarin uses OpenAI’s GPT-Realtime to give Yamada Denki shoppers 24/7 multilingual support. In two weeks, 30,000 people used the agent and 92% of survey responses were positive.
Nauti's Take
This is one of the rare cases with real numbers instead of pilot prose: 30,000 users in two weeks and 92% positive survey responses suggest round-the-clock multilingual support genuinely works on the shop floor. The catch is the metric, because a survey score says little about whether those shoppers actually bought anything.
Retailers with multilingual customers have a strong case for testing this, while anyone selling complex advice should design the handover to humans first.
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