How Natera designed an agentic AI system for lab ops with Amazon Bedrock AgentCore
TL;DR
Natera built SWARM, an agentic AI system on Amazon Bedrock AgentCore that captures institutional lab-operations knowledge and deploys it at scale. This post walks through the full architecture, from knowledge base construction to deployment and evaluation, delivering about 130x faster first response and 96.2% automated coverage across support tickets.
Nauti's Take
For small teams, the real test is the evaluation discipline: do your support tickets contain enough repeatable process knowledge, and does automated coverage hold on edge cases? The 130x faster first response is interesting as a case-study result, but without an independent comparison it is difficult to generalize to other workloads.
Sources
10.11.26
