Lloyds Bank should publish the human cost of its AI savings | Letters
TL;DR
Banks should factor in the time spent by humans checking invented facts, writes Dr Gleb Tsipursky Your report (Lloyds Bank to cut £2bn in costs as part of AI-powered strategy, 30 July) raises a question that financial targets alone cannot answer: who absorbs the work when automation fails? Banks often count the minutes saved by the employee who uses an AI tool.
Nauti's Take
Small teams should include error recovery in every AI pilot measurement: review time, corrections, complaints, and escalations per case. That comparison shows whether a workflow is creating capacity or merely moving the cost and risk to another part of the organization.
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