Retailers want ‘delightfully human’ AI to do your shopping, but will the chatbots go rogue?
TL;DR
Plans for agentic shopping assistants are under way at Australia’s major companies. Guardian Australia tested the technology after a string of mishaps Follow our Australia news live blog for latest updates Get our breaking news email, free app or daily news podcast Major retailers say it won’t be long before sophisticated AI “assistants” plan your meals, organise your parties and do your shopping. But companies, many that are already struggling with their more primitive AI chatbots, will have to balance making the newer, “agentic” bots relatable without them going rogue. Continue reading...
Nauti's Take
Retailers are betting big on 'delightfully human' AI shopping assistants, but the line between helpful and rogue is thin. These agentic bots promise to plan meals, throw parties, and do shopping, but their primitive predecessors have already caused mishaps.
Will companies get it right this time? The stakes are high, and consumers deserve better than chatbot chaos.
It's time for retailers to prove they're ready for AI responsibility.
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