‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints
TL;DR
MPs, local authorities, lawyers, schools and more are receiving floods of grievances, requests and legal challenges, often complex to read and respond to “It started as a trickle in 2024 and now it’s an onslaught. ” Hollie Wickens, a senior caseworker in a Labour MP’s office, is explaining the daily reality of dealing with surging volumes of artificial intelligence-generated correspondence.
Nauti's Take
A small team should test its intake process against AI-generated bulk correspondence: sample for repeated phrasing, identical arguments, excessive length, and missing evidence before asking someone to read every message in full. The Guardian account is a single-outlet report, so measure volume, handling time, and the quality of genuine cases in your own inbox before building a defensive process around it.
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