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Build an agentic incident triage assistant with Amazon Quick and New Relic

TL;DR

This post shows engineering teams how to apply that principle to one of the most time-sensitive workflows in engineering: incident triage. You will build a custom incident triage assistant agent using Amazon Quick that orchestrates a response with the New Relic Model Context Protocol (MCP) Server and Asana through native integrations.

Nauti's Take

This is not a cute demo agent, it is a preview of the next SRE stack: observability, RCA, and task handoff in one run. If you build this, permissions, evidence, and escalation logic need to be brutally clean, or you are just automating chaos with a nicer interface.

Sources